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CTP Course Description Page 1 of 1 <br /> Back New Search Dealing With Angry People <br /> .,,..u,.a~ ,,,.,,,~w,w.~.,,..~~,~,.,nu.~„~.,~..«~,..,,~..sa~:~... .......u. .,.~..,W~ .~m....,.~ <br /> Course Code: HR0151 <br /> ;Training Categories <br /> r <br /> Human Resources/All Employee Optional Skill <br /> 'Internal/External: Internal <br /> ''Course Type: Continuing Education <br /> Primary Delivery <br /> 3Method: Instructor Led <br /> ''Max Students: 30 <br /> `Duration Time: 3.0 <br /> Target Audience <br /> All Employees. „ <br /> 'Course Content <br /> II 'This class is designed to help employees learn more effective skills where <br /> dealing with customers, co-workers, and anyone else who might be angry. <br /> The instructor is a mediator who will teach students to apply effective <br /> communication skills to those situations when we are confronted with <br /> ~ 'anger. <br /> ~ Course Agenda <br /> ! General Information <br /> ~ hnx,eiiiiiiniiuiiiniwii ..,,...,uro.e,w r.~v.~a~, i...,auu~..,...~u~w~...wwW,.vx~vu.: ..ien.... ~.v.~..~w:.,.w .:::e,;w~ .,:..::..,~.....wmra~ne.e.,.r. .Ke»mraw,.~.~Y.L <br /> 1 <br /> <br /> I <br /> <br /> I, <br /> http://ceonline/core/hrclasses/course_descr.aspx?id=HR0151 6/28/2004 <br /> <br />