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2.35 Customer Service Orientation
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2.35 Customer Service Orientation
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Last modified
2/11/2010 2:47:38 PM
Creation date
1/8/2009 1:26:24 PM
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PW_Exec
PW_Division_Exec
Administration
PWA_Project_Area
Certification
PW_Subject
PWA Certficication
Document_Date
7/1/2004
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No
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CTP Course Description Page 1 of 1 <br /> Back New Search Workplace.Violence-Skillbuildg <br /> ;Course Code: HR0168 <br /> Training Categories <br /> ~ Human Resources/Required for Supervisors <br /> I <br /> <Internal /External: Internal <br /> Course Type: Skill Development <br /> Primary Delivery <br /> Method: Instructor Led <br /> I <br /> IMax Students: 50 <br /> Duration Time: 2.0 <br /> Target Audience <br /> Supervisors .~,~.,,~,~~~~4,~«.~z~r~,,.~~, <br /> Course Content _ _ <br /> mM,r~ <br /> Supervisors will enhance their skills in dealing with conflictPand defusing <br /> potentially violent situations Supervisors should have already attended <br /> the basic supervisory training for violence in the workplace (HR0119). <br /> Course Agenda <br /> g General Information <br /> <br /> l <br /> i <br /> i <br /> i <br /> i~ <br /> http://ceonline/core/hrclasses/course_descr. aspx?id=HR0168 6/28/2004 <br /> <br />
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