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CTP Course Description -`~--~...r`zx L~~~~-~°-- Page 1 of 1 <br /> Back New Search Customer Service Excellence <br /> Course Code~~.b.. HR0149° ,~,~,uu„~,. .Mti n <br /> Training Categories <br /> Human Resources/All Employee Optional Skill <br /> ~ Internal/External: Internal <br /> Course Type: Continuing Education <br /> Primary Delivery Instructor Led <br /> iMethod: <br /> Max Students: 30 <br /> Duration Time: 5.0 <br /> a ~ Target Audience <br /> `Anyone whose job involves the need to support internal and external <br /> customers. <br /> I <br /> Course Content <br /> Great customer service is a part of many of our jobs on a daily basis. <br /> Great customer service is also a challenge to provide. This class will k <br /> :explore the things that create great customer service, help us better <br /> understand those things we do that really meet our customers' needs and <br /> <br /> 'I a provide some tips on dealing with challenging customer situations. This is <br /> a 2-part class. One day for learning and practice and afollow-up session a <br /> ~ ~ few weeks later to see how strategies have worked. There is a $20 charge <br /> ~ for this class which will be billed back to your department. <br /> 'Course Agenda <br /> General Information <br /> I <br /> i <br /> http://ceonline/core/hrclasses/course_descr.aspx?crse=HR0149 5/2/2004 <br /> <br />