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CTP Course Description Page 1 of 1 <br /> Back New Search The Power of Words <br /> Course Code: HR0139 <br /> Training Categories <br /> Human Resources/Required for all employees <br /> I <br /> Internal/External: Internal <br /> ;Course T e: Skill Develo ment <br /> Yp p <br /> iPrimary Delivery Instructor Led <br /> ~ Method: <br /> Max Students: 25 <br /> yDuration Time: 3.0 <br /> Target AudienceryM,~..^, ,m..n.,.~.r „~~,u,~.N..,,,u~-~~ ..~,~M~~. ~ <br /> All employees (required). <br /> Course Content <br /> Class description: Effective interpersonal communication. is a requirement <br /> fi for success on the job of the City bf Eugene. In order to support our <br /> organizational values of being customer-oriented, working as a team, and <br /> viewing conflict as a positive opportunity to work together to solve <br /> problems, each of us must continue to build skills in the way we give and <br /> <br /> j 'receive messages with our fellow employees and the citizens we serve. <br /> This interactive class is designed to refresh employee skills in <br /> communication. Activities focus on the role of the speaker and the role of ' <br /> the listener in communication and a review of tools to do both effectively. <br /> There will also be a section on difficult conversations. If employees have; <br /> previously completed the "Listening and Conflict Management" skills class, <br /> they have met the communication class requirement. However, anyone is <br /> ~ `welcome to take this class. <br /> `Course Agenda <br /> General Information <br /> <br /> i <br /> i <br /> I <br /> <br /> j <br /> http://ceonline/core/hrclasses/course_descr.aspx?id=HR0139 6/28/2004 <br /> <br />