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I <br /> 3-A sample course syllabus for both a ~/2 day and full day course. Describe which <br /> activities are lecture, which are interactive for the participants. Include notations of <br /> j anything that makes your course unique for the participants. <br /> I <br /> ~ 3-Reference list of persons we can contact who have participated in previous customer <br /> service courses. <br /> 4-A listing of fees and charges to teach the courses (include all costs) and for any <br /> hourly rate if asked to do customization. Please be specific. <br /> i <br /> Review method: <br /> Process for identifying our resource contractor will be the following: <br /> 'I ~ 1-Review of written material submitted by deadline date by cross department committee <br /> members. <br /> 2-Invitation of several contractor candidates to interview and demonstrate instruction <br /> (1.5 hours maximum) with the committee. <br /> i <br /> Review Criteria: <br /> Contractors will be evaluated based on: <br /> I <br /> Scope of experience in offering customer service training <br /> • Scope of experience in audiences they have offered this training to <br /> • Unique qualities of their content/delivery <br /> <br /> ~j Demonstrated dynamic delivery showing a knowledge of how to effectively train <br /> adults and tie the training to work <br /> • Competitive overall cost structure <br /> <br />