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r <br /> i <br /> Customer Service Training-Information search <br /> Coordinated by Denise Smith <br /> ~ Performance and Development Coordinator <br /> i <br /> j City of Eugene Profile: <br /> The City of Eugene employs approximately 1400 employees in 6 departments. The <br /> j departments are: <br /> • Central Services (Information Services, Finance, HRRS, CityManager's office, <br /> Facilities, Municipal Court) <br /> • Public Works <br /> • Library, Recreation and Cultural Services <br /> • Police <br /> • Fire <br /> • Planning and Development <br /> Several of the departments have employees who work 24/7 shifts along with a variety of <br /> work schedules. Training can be contracted by the Performance and Development <br /> office for citywide training activities and also by the departments down to work team <br /> level when they have customized needs. <br /> Introduction: <br /> Many of our departments work closely with external and internal customers. This can <br /> <br /> i <br /> include the general public in a variety of settings, along with co-workers. There is great <br /> interest from several of our departments to be able to access general customer service <br /> training, along with the ability to acquire training in some customized topics based on <br /> the type of work they do. <br /> Scope of Work: <br /> The City is looking to identify a contractor who can be hired to do general customer <br /> service training for our centralized training calendar a couple of times this year. This <br /> contractor would also be recommended to departments when they are seeking some <br /> more customized training to meet their department specific needs. <br /> Requirements: <br /> Contractors must have verifiable extensive experience in both the practice and teaching <br /> of customer service concepts and skills to mixed audiences. <br /> Content of review material: <br /> We are asking interested contractors to submit the following for committee review. You <br /> may include any other information you feel is relevant. <br /> 1-Background information of the experience of the presenter(s), the types of customer <br /> service delivery and training they have done. Please list the number of courses and <br /> profile of the students taught. <br /> 2-List key topics for a general customer service course. <br /> <br />