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2.10 Training Goals
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APWA Accreditation 2004
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2.10 Training Goals
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Last modified
2/11/2010 2:47:37 PM
Creation date
1/8/2009 11:29:00 AM
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PW_Exec
PW_Division_Exec
Administration
PWA_Project_Area
Certification
PW_Subject
PWA Certficication
Document_Date
7/1/2004
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No
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Supervisor's On-line Support Page 4 of 6 <br /> r'' Prepares employees to serve the diverse needs of the community, and models these skills. <br /> <br /> i <br /> <br /> ~I <br /> B.~~k...to.._Li..st, <br /> f}~~~~~ Ic~~rrt~ rat <br /> Communication click here: ~cav~tie~ r-~ <br /> Uses and models effective verbal and written communication. <br /> Key Behaviors <br /> ~ <br /> r"' Communicates expectations so they are understood. <br /> r` Written communication is professional and clear. <br /> I <br /> ~ Actively listens. <br /> i <br /> Adjusts their communication style to the receiver, by considering receivers readiness to <br /> receive a message, as well as the quantity and quality of information delivered. <br /> r" Checks interpretation of messages with others when both giving and receiving <br /> communication. <br /> Seeks feedback. <br /> • Uses appropriate verbal and non-verbal cues when communicating. <br /> Recognizes and responds appropriately to both verbal and non-verbal communication. <br /> Able to utilize humor appropriately to assist in communication. <br /> Back to List <br /> ~ Devetoprtt~r~t <br /> Team Leadership click here: ActiviE~s <br /> Has the ability to maximize skills and growth of work team <br /> members. <br /> Key Behaviors <br /> Delegates fairly, equitably, and appropriately to individuals or team: <br /> ¦ authority <br /> ¦ tasks <br /> • responsibilities <br /> Provides resources {information, training, budget, equipment, coaching, etc.) to allow team <br /> to accomplish their work. <br /> r'" Leads and supports team through change. <br /> Balances team advocacy with organizational goats and community needs. <br /> Recognizes the accomplishments of the team. Gives credit where and when it is due. <br /> Models how to be an effective team member. <br /> http://ceonline/HRRS/PD/Supervisors/Superonline.htm 5/2/2004 <br /> <br />
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