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? Legal liability drives the need to require that some classes be provided to <br /> employees -Workplace Harassment is an example. The board requested that the <br /> content of the Workplace Harassment and Workplace Violence classes be <br /> reviewed to make sure we want to maintain both classes separately and there is <br /> not too much overlap. <br /> ? The HR Board agreed that a basic communication class should be provided. <br /> Power of Words seems to be meeting this need, although it would be nice to add a <br /> customer service message here too. Denise will be building the next level based <br /> on content from the book "Crucial Conversations: When the Stakes are High" <br /> ? Adding a basic Civics class to the curriculum would be a good idea. (Public <br /> Service 101, what it means to be a public employee, values of the organization <br /> and public service, etc.) <br /> ? .Continuing education around ethics/values, following up the upcoming intense <br /> organizational training, will need to be addressed. This may be part of the public <br /> service 101 class or a stand alone. <br /> ? Customer Service classes will stay as optional, although a general customer <br /> service message should be part of the public service class. Some departments <br /> have already requested in-house training around customer service. <br /> ? The Meeting Skills class has not been filling, but possibly due to 2 day format. <br /> Denise will explore changing the format to a single day 6 hour class instead. <br /> ? Next meeting board will discuss: <br /> Remainder of training document <br /> What classes are missing? <br /> What classes should be required? <br /> ? Discussion of the supervisor curriculum also <br /> Next meeting -Thursday, April 8 <br /> Meeting Agenda will include: <br /> • - Continue Policy exception discussion <br /> <br /> i <br /> • Continue discussion of Coordinated Training Program Curriculum -Denise Smith <br /> _ I-1R Board Meeting Notes <br /> _ March 11, 2004 2 <br /> <br />