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Award SummaryPage 11 of 33 <br />In addition, the following Customer Service Manager and Supervisors are available for <br /> <br />assistance. <br /> <br /> <br />Customer Service Manager <br /> <br />Jodie Collins <br /> <br />(832) 486-1022 (p) <br /> <br />(800) 987-6592 (f) <br />jodie.collins@usbank.com <br /> <br /> <br />Work Hours 7-4 CST <br /> <br /> <br />Customer Service Supervisors <br /> <br />Ginger Ceranko <br /> <br />(832) 486-1007 (p) <br /> <br />(800) 987-6592 (f) <br />ginger.ceranko@usbank.com <br /> <br /> <br />Work Hours 6-3 CST <br /> <br /> <br />Eboni Dixon <br /> <br />(832) 486-1035 (p) <br /> <br />(800) 987-6592 (f) <br />eboni.dixon@usbank.com <br /> <br /> <br />Work Hours 9-6 CST <br /> <br /> <br />Relationship Manager <br /> <br /> <br /># Shondra O'Shields, the dedicated Relationship Manager to the State, will <br /> <br />facilitate your fleet card program and provide ongoing consultation to the State for <br /> <br />program updates, product enhancements and account performance. Shondra is knowledgeable of <br /> <br />the current program in place today in the State and will provide the following services on <br /> <br />an ongoing basis. <br /> <br />- Provides consultation for an effective implementation <br /> <br />- Monitors progress of implementation and ensures adherence to project plan <br /> <br />- After implementation, monitors mutual account performance goals and introduces <br /> <br />value-added products, services and program enhancements <br /> <br />- Maximizes value of the fleet card program through consultation <br /> <br /> <br /> <br />The following is Shondra O'Shields' contact information. She is available for assistance to <br /> <br />the State M-F 7:00 am to 8:00 PM CST and on the weekends and after hours in case of an <br /> <br />emergency: <br /> <br /> <br />Shondra O'Shields <br /> <br />(832) 486-1012 (p) <br /> <br />(281) 898-0734 (c) <br /> <br />(866) 322-7988 (f) <br />shondra.oshields@usbank.com <br /> <br /> <br /> <br /> <br />1.9 Generally, Cards shall be issued to specific vehicles. While most often one Card will <br /> <br />be assigned per vehicle, Contractor must be capable of issuing multiple Cards to a single <br /> <br />vehicle at the request of the Participant. Normally, the Card will not be associated with a <br /> <br />specific driver, but at the Participant's request, the Contractor must have the capability <br /> <br />of assigning the Card to a specific driver. <br /> <br /> <br />Driver Cards <br /> <br />- If the driver is assigned a card: <br /> <br /># The drivers name can be embossed on the card <br /> <br /># The PIN number can be the vehicle ID or a unique number for that card <br /> <br /># The driver can fuel any vehicle <br /> <br /># All drivers can be established in a database for reporting purposes. <br /> <br />- If the PIN is a vehicle ID, it is checked against a list of valid vehicle IDs. <br /> <br />- If the PIN is a unique number for that card, it is checked against the valid PIN <br /> <br />set-up for that card. <br /> <br />- PIN numbers and IDs must be numeric characters (no alpha) and either 4,5, or 6 <br /> <br />digits in length. <br /> <br /> <br />Vehicle Cards <br /> <br />- If the card is assigned to a vehicle: <br /> <br /># The vehicle ID can be embossed on the card <br /> <br /># The PIN number can be the driver ID or a unique number for that card <br /> <br /># Any driver can fuel the vehicle. <br /> <br /># All vehicle cards can be established in a database for reporting purposes. <br />https://orpin.oregon.gov/open.dll/showDocSummary?sessionID=1921160&disID=985529&docTy...6/10/2008 <br /> <br />