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Award SummaryPage 10 of 33 <br />sign a Oregon Cooperative Purchasing Program Participant Addendum in order to establish an <br /> <br />account. Contractor will work with each Participant to customize the fleet data set-up <br /> <br />forms in order to meet the best needs of the Participant. <br /> <br /> <br />1.3 Contractor shall provide cards which are valid for three (3) years or for the Term of <br /> <br />the Price Agreement whichever is less. <br /> <br /> <br />1.4 Contractor shall transmit a report to the Participant Authorized Officer listing Cards <br /> <br />due to expire at least ninety (90) days prior to the expiration date. The report shall <br /> <br />include Participants name, vehicle license number, cardholders' custodian's name (if <br /> <br />applicable), account number and expiration date. The Participant's Authorized Officer <br /> <br />shall inform the Contractor, in writing, within thirty (30) days of receipt of the <br /> <br />Contractor's report, which Cards should not be renewed. Contractor shall renew all Cards <br /> <br />except those identified by the Participant. Cards shall be sorted by vehicle license number <br /> <br />and mailed to the location designated by the Participant's Authorized Officer. Any <br /> <br />replacement cards must be delivered to Participant no later than November 15, of the <br /> <br />expiring year. Contractor shall work closely with the Participants to minimize the impact <br /> <br />of the card renewal process. Contractor will sort cards by Participant and vehicle <br /> <br />order. Contractor can customize the card delivery process by enveloping and mailing out <br /> <br />cards by Participants. Contractor shall deliver the cards to Participants via overnight <br /> <br />mail at no additional charge to Participant. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />1.5 Participant may terminate a Card at any time by written or online notification to the <br /> <br />Contractor. Participants shall not be responsible for charges incurred on Cards after <br /> <br />notification of the Contractor in accordance with this section. <br /> <br />Participants may terminate a card by the following methods: <br /> <br /> <br />Phone to customer service (1-800-987-6591) <br /> <br />Fax to Account Coordinator (1-800-987-6592) <br /> <br />Email to Account Coordinator (voyagerstate@usbank.com) <br /> <br /> <br />1.6 The Contractor shall process requests to replace Cards for existing accounts within <br /> <br />twenty-four (24) hours after the request is reported to the Contractor. All replacement <br /> <br />cards shall be sent to the specified address as requested by the Participant Authorized <br /> <br />Officers via next day or overnight mail service. <br /> <br /> <br />Replacement cards can be ordered via Fleet Commander Online, telephone (by <br /> <br />Participant Authorized Officer), written request (faxed or emailed), or electronic file. <br /> <br />Replacement cards can be ordered the day the card is requested and mailed the next business <br /> <br />day by either the United States Postal Service or overnight delivery at no additional <br /> <br />charge to Participant. <br /> <br /> <br />1.7 Contractor shall deactivate stolen or lost Cards immediately upon notification by <br /> <br />Participant. Contractor shall provide written or electronic confirmation of Card <br /> <br />deactivation. <br /> <br /> <br />1.8 The Contractor shall designate a primary and secondary person as the point of contact <br /> <br />for issuance, renewal and cancellation of Cards and shall provide notice to Participants of <br /> <br />the contact information for the designated contacts. <br /> <br /> <br />Primary Contact: Lynda Long <br /> <br />(832) 486-1207 (Phone) <br /> <br />(800) 987-6592 (Fax) <br />lynda.long@usbank.com <br /> <br /> <br />Work Hours: 7:30 - 4:30 CST <br /> <br /> <br />Secondary Contact: Marlon Claxton <br /> <br />(832) 486-1001 (Phone) <br /> <br />(800) 987-6592 (Fax) <br />marlon.claxton@usbank.com <br /> <br /> <br />Work Hours: 11:00 - 8:00 CST <br /> <br />voyagerstate@usbank.com <br /> <br />The shared e-mail address for all state inquires is The main <br /> <br />customer service number is 1-800-987-6591 <br /> <br /> <br /> <br />In addition, the following Customer Service Manager and Supervisors are available for <br />https://orpin.oregon.gov/open.dll/showDocSummary?sessionID=1921160&disID=985529&docTy...6/10/2008 <br /> <br />