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Future Agenda Items <br /> September 9, 1996 -- EXPANDED MEETING <br /> Consent items: Process memos for Call Taking /Dispatch and Outdoor /Environmental services. <br /> Follow -up roles /responsibilities for Service Leads (SISC + invited Service Leads) <br /> September 23, 1996 <br /> Debrief of last Budget Committee meeting -- concern about Outcomes fl <br /> Results of Service Profile survey from Budget Committee Members <br /> Service Improvement Team status report (Tony) <br /> Follow -up activities /assignments from September 9th session (All) <br /> Other upcoming items - -no date certain set <br /> Proposal for SISC Quarterly Info share on process improvement projects (Beth) <br /> schedule /template <br /> Status of Service Improvement projects (Beth) <br /> Status of Customer Feedback Methods (Beth /Patty) <br /> Service Profile follow -up (Abe /Marsha) <br /> System Redesign Project (Tony) <br /> • How do we define a Systems Redesign project - -what are the steps? <br /> • Should we recommend a "smaller chunk" than Community Policing, <br /> e.g., Youth? <br /> Where to go next with the Work Activities Database (Barb) <br /> Learning Organization Assessment - -pilot w/ HR service team (Lauren) <br /> Questions Raised in "Service Improvement Process Model" Memo (Lauren) <br /> 1. How will the work products (particularly the service profiles and system maps) be integrated <br /> into other data bases and City documents such as the Work Activity Database? <br /> 2. What forum /medium will we use to communicate progress and successes of service <br /> teams to the organization and the community? <br /> 3. How do we work with the Budget Committee to "evaluate the Service Profile program as <br /> part of the Trimester report on the Government Goal (as directed in 12/5/95 meeting of the <br /> Budget Committee Work Plan Subcommittee)? <br /> 4. What is the life expectancy of a service profile and its associated action plan ?_ <br /> 5. What is City Manager's role in service improvement? <br />