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Class 1- within 24 hours; Class 11- within five working days; Class III and IV - completed <br /> as resources allow. <br /> It should be noted that this system provides general targets for work processing and <br /> scheduling. They are not intended to be absolutes. Flexibility within the rating, sched- <br /> uling and processing of work requests is needed. This system will be utilized as a set of <br /> general guidelines to help in work planning. Within a given class of work, there is <br /> room for further prioritization based on existing requests and known conditions. <br /> • <br />