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emergencies. At the current pace of new requests, the backlog of work requests is <br /> growing by over 100 workerhours /month. This doesn't even begin to address the large <br /> number of dead and dying trees around the City which never get called in and thus <br /> never make it into the work request queue. <br /> The Section's proposed Mission Statement emphasizes public safety as well as main- <br /> taining an aesthetically pleasing urban forest. A priority system was developed with the <br /> goals of protecting the public, and the desire to limit the City's exposure to liability <br /> claims. If this priority system is approved, it will represent a major shift from our <br /> historical relationship with our external customers. <br /> Strategy <br /> • <br /> The priority system (Appendix 5) will be used by office personnel to classify initial <br /> service requests and by field inspection /scheduling personnel to prioritize those requests <br /> for inclusion in the work schedule. This process will result in the Section's resources <br /> being focused in the areas of highest priority. By using such a system, staff will be able <br /> to let customers know how their request fits within the Section's workprogram and <br /> when they might reasonably expect the work to be completed. <br /> Work Priorities <br />