New Search
ISD Newsletter article - Randy Kolb, ISD Director <br /> <br />Fall is the time for the leaves to change colors and, as it turns out, for ISD to make some changes <br />in how it is organized. <br /> <br />I learned a few weeks ago that Peter Shum, who manages our e-Gov, Desktop and Database <br />section, is leaving the City to take a position at EWEB. I am sorry to see Peter leave after 22 years <br />of service here. At the same time I recognized that a departure like this is always an opportunity <br />to look at how we could arrange things differently to make improvements, reduce FTE and save <br />money. So, that is what we are doing. <br /> <br />Working with Central Services Director Kristie Hammitt we set these goals for reconfiguring ISD: <br />Create a structure that is evolutionary and adaptable <br /> <br /> <br />Easy for customers to understand <br /> <br /> <br />Create efficiencies <br /> <br /> <br />Streamline workflow <br /> <br /> <br />Create professional growth opportunities <br /> <br /> <br />Build depth of knowledge and skills <br /> <br /> <br />Set the stage initially and then evolve over time <br /> <br /> <br /> <br />The result is to collapse ISD from six sections to four with an eye on further consolidation to <br />three sections. For now, the four sections are: <br />Administration – I will lead this section which includes e-Gov, telecommunications <br /> <br /> <br />franchise Management program and administrative support for the division. <br /> <br />Technical Services – Patricia Scarci will lead this section which includes all services <br /> <br /> <br />related to the technical infrastructure upon which we deploy business systems. This <br />includes the Network team, Desktop team, Service Desk, PC/Network Techs, Telephones, <br />and equipment acquisition. Jody Bleisch will move into this section to help supervise and <br />will retain his current team (Courier and Print shop) as well. <br /> <br />Department Applications – Loring Hummel will continue to manage the Department <br /> <br /> <br />Application Teams (DATs) which focus on business systems for the departments and GIS. <br /> <br />Corporate Applications - Sharon Amasha will continue to manage the Corporate team <br /> <br /> <br />which focuses on city-wide business systems. <br /> <br />Eventually, when the opportunity presents, the Department Applications section and the <br />Corporate Applications section will merge into a single Business Applications section. At that <br />point we will have three sections, each with a unique and focused portfolio. <br /> <br />I believe that this change in our structure accomplishes the goals we set forth. Please note that <br />the services we offer are not changing and the people that you are used to contacting for service <br />are still your contacts. Our intent was to improve efficiency, create growth opportunities for <br />staff, and save FTE and money. <br /> <br />