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MATSLER Clara T <br />From: <br />MATSLER Clara T <br />Sent: <br />Tuesday, obey 25, 2011 1 • 4 AM <br />To: <br />Sellin, Stell"Akkr"( Steve .Sellin @VerizonWireless.com) <br />Cc: <br />DUNHAM Bill D <br />Subject: <br />PLEASE TELL ME WHAT I CAN DO TO GET YOU GUYS TO CANCEL THIS MODEM!! <br />541 515 4832 user name: Mangan Park <br />City of Eugene account number 971640668 -00001 <br />I have been attempting since August 25 to get this modem cancelled; I've sent email requests, and still <br />the modem is appearing on our billing .... lately the emails have come back undeliverable to <br />customerserviceb2b... ? ?? And, I have yet to get word you've confirmed my cancellation request. Am I <br />not doing something correctly? <br />You may expect me to not make payment on this modem beginning with the bill date of October 13. I <br />would appreciate an email back from you after the modem has been cancelled. <br />If you cannot assist me, please direct my request upward. Thanks, <br />Clara T Motsler <br />Parks and Open Space <br />541682-4908 - <br />www.eugene- or.gov /parks <br />Q_ CC G <br />