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MEMORANDUM OF UNDERSTANDING <br />For Contribution to EWEB Customer Care Program <br />THIS AGREEMENT is entered into by and between the City of Eugene (City) <br />and the Eugene Water & Electric Board (EWEB). <br />WHEREAS, EWEB's Energy Share Program, now formally changed to EWEWs <br />Customer Care Program, provides bill pay assistance, energy efficiency materials, and <br />consulting and household budget management education for low income residents all <br />services which help prevent energy shut-offs, which are a common precursor to <br />homelessness: and <br />WHEREAS, in February 2005, the Eugene City Council adopted as one of eight <br />strategic priority issues to "develop a strategy to help the homeless in Eugene' % and <br />WHEREAS, in November 2005, the Eugene City Council approved a priority <br />issue action plan to "collaborate with multiple entities to increase available funding for <br />the Customer Care Program"; and <br />WHEREAS, both parties find that there is value in assisting low income citizens <br />with paying utility bills; and <br />WHEREAS, EWEB is required by the City Charter to bill and collect liquid and <br />solid waste fees for City and makes a monthly remittance of those fees collected; and <br />WHEREAS. a portion of the monthly utility billing remittance from EWEB to <br />City includes some funds distributed to customers under EWEB's Customer Care <br />Program; <br />THEREFORE, EWEB and the City agree to the following <br />I. No later than March I" of each year, EWEB will provide City with an <br />accounting, including a breakdown by utility system, of finds distributed by <br />the EWEB Customer Care Program from the previous calendar year. <br />2. The City will use this information in the following budget cycle to budget its <br />contribution to EWEB's Customer Care Program. No later than May I" of <br />each year, City will inform EWEB of the amount it wishes to have withheld <br />from monthly remittances from EWEB to City for the Customer Care <br />contribution for the following fiscal year. <br />3. Beginning with the collections for July each year, remitted in August, EWEB <br />will withhold the agreed-upon amount each month from its remittance to City <br />for funds collected through its billing system for the twelve month period <br />thereafter. <br />The provisions of this agreement only pertain to funds related to EWEB's <br />Customer Care Program and do not effect other agreements between the two agencies. <br />Wp-does/GM/Loty Income2006Customer Care RIOU Page 1 <br />