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related to this Agreement cannot be resolved informally, the grievance <br /> procedure outlined in this Article shall be followed. <br /> 35.3 Problems or issues which are not related to this Agreement which cannot be <br /> solved informally, maybe processed as a complaint under the City's <br /> complaint procedure. A copy of the complaint procedure is attached to this <br /> Agreement as Appendix H. Although employees do not have a right to <br /> representation during the processing of a complaint, the City will <br /> accommodate a request from an employee for Union representation <br /> throughout the complaint procedure. <br /> <br /> j 35.4 As used in this Article, "days" means calendar days, excluding holidays. <br /> 35.3 PROCEDURES <br /> a. Grievances will be processed in the following manner and within the <br /> stated time limits. The event must have occurred within the past fourteen <br /> (14) days or the employee should reasonably have had knowledge of the <br /> event for no longer than fourteen (14) days to be eligible for processing. <br /> b. The employee and the designated Union representative will be <br /> allowed reasonable time without loss of pay to present the employee's issue <br /> should the meetings occur during working time. <br /> c. Grievances are processed in the following manner: <br /> 1) Consistent with the principle of dispute resolution, any or all <br /> time limits specified in this procedure maybe waived by mutual <br /> consent of the parties. Failure by the employee or the Union to <br /> submit the issue in accordance with these time limits without a waiver <br /> shall constitute abandonment of the issue. Failure by the City to <br /> respond at any step will constitute a waiver of response allowing the <br /> employee to proceed to the next step within specified time limits. An <br /> issue maybe terminated at any time upon receipt of a signed <br /> statement from the employee or the Union that the matter has been <br /> resolved. <br /> 2) An employee may decide to accept a City offer of settlement of <br /> an issue at any time. However, a grievance settlement without Union <br /> concurrence does not constitute a contractual precedent. <br /> 3) A grievance settlement at Steps 1 or 2 of this process does not <br /> constitute a contractual precedent. <br /> 4) All information relative to the grievance and resolutions <br /> accomplished via the procedure shall be considered exempt from <br /> public disclosure in an effort to ensure confidentiality to the <br /> <br />