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City of Eugene <br /> Human Resource and Risk Services Policies <br /> ste~~ 3 <br /> If the complaint is not resolved, within ten (10) days following the response at Step 2, the <br /> complaint, along with all pertinent written information, may be submitted to the <br /> Department Director with a copy to the Human Resources Manager. The Department <br /> Director or his/her designee and the Human Resources Manager or his/her designee <br /> should meet with the employee with ten (10) days of the receipt of the written notice. The <br /> Department Director shall render a decision within ten (10) calendar days of the meeting. <br /> <br /> j Step 4 <br /> If the Department Director's decision does not resolve the complaint, it maybe submitted, <br /> along with all pertinent written information, to the City Manager within ten (10) calendar <br /> days following the Step 3 response. The City Manager may choose to hear the complaint, <br /> may designate another City manager to hear the complaint, or may refer the complaint to <br /> an independent neutral third party if appropriate. The City Manager or his/her designee <br /> should meet with the employee within thirty (30) days of the receipt of the written notice <br /> to review the facts of the complaint. The City Manager or his/her designee shall respond <br /> to the employee in writing within ten (10) days of the meeting. The decision of the City <br /> Manager is final. <br /> If anon-represented employee is filing a complaint related to a discharge or a discipline <br /> which deprives the employee of something to which he/she has a property right (e.g. <br /> suspension or demotion), the employee is entitled to request a full hearing and <br /> representation at the Step 41eve1 of the complaint. <br /> Any or all time limits specified in the complaint procedure may be waived by mutual <br /> consent of the parties. The employee or the City may. request the extension of time. Such <br /> request will not be arbitrarily denied. Failure to submit the complaint in accordance with <br /> these time limits without a waiver will constitute abandonment of the complaint. Failure <br /> by the City to submit a reply within the specified time without a waiver will allow the <br /> employee to move the complaint to the next step. <br /> IMPORTANT NOTE - If an employee's complaint involves an alleged violation of the <br /> City's anti-harassment/anti-discrimination policy, anti-violence policy, or an allegation of <br /> supervisory misconduct, the employee should contact a management employee in Human <br /> Resources and Risk Services immediately. <br /> Human Resource and Risk Services <br /> Revised: 11 /01 /98 <br /> <br />