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customers, but there may be such a surcharge in the future. <br /> Customers may request an informal resolution of errors or discrepancies in their charges. Customers <br /> who wish an adjustment to their fee not resolved informally may seek resolution through one of the <br /> processes explained below (sections 6.1 and 6.2). If no agreement is reached, the customer may go <br /> through a formal appeals process as outlined in section 6.3. <br /> 6.1 Application Process For Reduced Impact to stormwater System <br /> Customers who can document an existing or planned reduction or elimination (as described <br /> below) of their, dischar a to the ublic stormwater system will receive a reduction er <br /> e}~tien ~~e k. . A customer who receives a fee reduction will <br /> pay a portion of the total fee. The total fee is calculated as described in sections 5.2.1 <br /> through 5.2.3. <br /> xe u <br /> an~i 'Y,~L' ~ ~ e e , ~ Se al ~ ` : <br /> ~t netv"~n1`k and admuvstra . e ndependen <br /> 'el` n~.;in~ to a cstcife s,~rg no~aP,p~~. h r 1 <br /> ~el<ittd com~~~nents. <br /> Reductions and-e~iens will not be granted automatically to either existing or future <br /> customers. To be consistent with other City policies, the utility will not grant e~em$t~ens-er <br /> reductions for social goals. Customers may apply for a reduction er~tien based on the <br /> criteria listed below. <br /> • 1ptiensElin~~naon~,px t~~. pity and quallty~co <br /> n will be granted <br /> only to those customers who can show that no runoff from the site is directly or indirectly <br /> entering the City's public stormwater system based on the following criteria: <br /> 1. all their runoff discharges into an area that does not ultimately enter. into the City's <br /> drainage system (e.g. Willamette River, non-City-owned facilities), or <br /> 2. all their runoff is retained on-site through a constructed containment system, such as <br /> a dry well. <br /> • Reductions to ilze yi~ari~ty anti quality; coenl~~nerits E~f tt~e fed will be granted to those <br /> customers who can show that a quantifiable portion of their runoff is not directly or <br /> indirectly entering the public system based on the following criteria: <br /> 1. part of their runoff discharges into an area that does not ultimately enter the City's <br /> public stormwater system. in accepting an-exe~ptier~ reduction for this reason, the <br /> customer must also assume responsibility for compliance with any state or federal <br /> regulations that apply t© the body of water that the customer is draining into, or <br /> stormwater Service Charge: Methodology Paper -Page 12 <br /> <br /> Draft Revisions -April 10, 1995 <br /> <br />