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7. The Handbook of Coaching -Frederic Hudson <br /> This is resource that offers a compendium of basic information about adult <br /> coaching. It describes the essential underpinnings of successful coaching and <br /> includes. a comprehensive, annotated list of books, articles, and other resources. 264 <br /> pages <br /> 8. Managing in the Service Economy -James Heskett <br /> This book addresses the unique characteristics of services from both a <br /> conceptual and practical point of view. The author presents a "strategic service <br /> vision" which is a four point management approach to developing and maintaining a <br /> competitive advantage in any service operation. 211 pages <br /> 9. Reinventing Government -.David Osborne and Ted Gaebler <br /> This is a call to arms against bureaucratic malaise and a guide to those <br /> who want to build something better. The premise is that a caring government entity <br /> can still function as efficiently and productively as the best-run. businesses.. The <br /> authors use examples from schools, state, federal, and local governments. 405 pages <br /> 10. The Paranoid Corporation: And 8 Other Ways Your Company Can Be Crazy - <br /> William and Nurit Cohen <br /> According to the authors a company, like a person, can be psychologically <br /> sick. They review nine common illnesses affecting organizations and give you advice <br /> on how to deal with it and options for treatment. This is really a fascinating read and <br /> <br /> - will have the reader readily identifying the symptoms they see .around them. 193 <br /> pages <br /> 1 1. The Change Masters: Innovation and Entrepreneurship in the American <br /> Corportation - Rosabeth Moss Kanter <br /> Kanter defines the circumstances under which innovation can flourish <br /> focusing on participative management skills that encourage the use of new ideas from <br /> within the workforce. She juxtaposes companies that are "integrationist" (successful <br /> at stimulating the innovative capacity of their people) versus "segmentalist" (so <br /> rigidly structured as to stifle innovation). 432 pages <br /> 12. Deming Management at Work -Mary Walton . <br /> The author offers practical applications of the highly acclaimed Deming <br /> Management Method, developed by the genius who revitalized Japanese industry. <br /> The book is packed with examples from public and private agencies both large and <br /> small. 249 pages <br /> 13. The Phoenix Agenda -John Whiteside <br /> This book shows managers how to play an essential role in the rebirth and <br /> continual renewal of their companies. The results of following the author's 12 step <br /> plan are companies that are customer centered, agile organizations. The plan covers <br /> topics such as building trust, uncovering context, inventing the future, exploiting <br /> moments of truth, and completing the past, among others. 318 pages <br /> 6 <br /> _ <br /> <br />