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. <br /> Organizationall~evelo ment <br /> p <br /> Performance Effectiveness Measures <br /> Initiated APWA Accreditation process <br /> Achieved Automotive Service Excellence (ASE) certified <br /> maintenance facility status with the goal of becoming a Master <br /> Certified Shop in the future <br /> <br /> ~ Achieved Emergency Vehicle Technician (EVT) status for several <br /> technicians with the goal of reaching master status in compliance <br /> with NFPA standards <br /> Sent staff to Salem Fire school to meet NFPA requirements <br /> Reduced indirect shop time for transportation, vehicle clean up, etc. <br /> by 50 % which increased direct billable hours over the past year <br /> <br /> ~ Reduced time required to upfit Police cars by 2/3 last year reducing <br /> cost and improving in-service times <br /> Fleet currently benchmarks against ICMA and will expand to <br /> measuring against other FASTER customers once system is fully <br /> implemented <br /> <br /> ~ Recent benchmark against private sector shop rates revealed that <br /> Fleet Services was competitive with most shops of our size in the <br /> Eugene market area <br /> <br />