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_ _ <br /> Customer Service Improvement <br /> <br /> f <br /> ~ Establish Vehicle Contact Program to improve communications <br /> with customers for policy changes, service needs, and scheduling <br /> Introduced a service counter similar to dealerships to better debrief <br /> operators turning in and picking up equipment <br /> ~ Initiated a customer service information box to gather customer <br /> input and comments <br /> Provided an after hours drop off box for vehicles needing service <br /> after normal fleet hours (6 : 3 0 am to 11:00 pm) <br /> Developed a program to have operator and technician training <br /> included on specialized equipment to ensure proper and safe <br /> operation, and technical familiarity <br /> Expanded involvement on departmental equipment committees to <br /> improve vehicle specification process and resolve equipment <br /> service concerns <br /> Initiated e-mail notification for completed service notif cations <br /> Introduced environmentally friendly Biodiesel fuel, expanded <br /> hybrid vehicle use, and performed annual emission and diesel <br /> opacity testing to improve fuel economy and air quality <br /> <br />