New Search
<br /> y _ ` <br /> staffed with an off site services technician to temporarily help establish this service <br /> improvement. <br /> We have involved our team members regarding the 3`d shift using our Process Action Team, <br /> crew meetings and general information share meetings. During the process, we received some <br /> acknowledgement of the need to improve our level of customer service demonstrated by both <br /> support and resistance to its implementation. We've involved our team members in this process <br /> for two years, and to date we are engaged in discussions about how to implement the shift <br /> considering all the relevant factors. We presented our plan to the Fleet Board in its initial stages <br /> and received positive feedback regarding its implementation. The Fleet Board questioned how <br /> we would fund the 3`d shift. <br /> We adjusted our initial plan, which now allows us to start up the 3`d shift funding the first year <br /> within the current operating budget. At an eazly point in the process, some technicians <br /> volunteered for the after hours positions with some stipulations about differential pay, if a new <br /> Lead position was created. At that point we were still developing the staffing level and did not <br /> have Auto Service Worker volunteers. In our most recent information share meeting we <br /> discussed the auto service positions and now have two (2) day shift auto service workers willing <br /> to move to the 3`d shift when it is established. <br /> ,Considerations: <br /> 1. Limit inconvenience to as few team members as possible. (Primary Goal) <br /> 2. Sustainability of our Fleet Services program and future security of our positions. <br /> 3. Customer service and satisfaction. <br /> 4. Availability of equipment and vehicles. <br /> 5. Technician skills, knowledge, experience, training, paining and certifications. <br /> 6. Compatibility <br /> 7. Seniority. <br /> 8. Impact to operating budgets. <br /> Additional Funding: <br /> Shift differential for 5 technicians = $ 1560.00 per yeaz x 5 = $ 7,800.00 approximately <br /> Utilities = $ 7500.00 per year approximately <br /> Total = $ 15,300.00 per year <br /> We expect tv fund all of the additional costs incurred tv start up the 3`d shift from the 9462- FY <br /> 06 operating budget during the first year and will seek additional funding for the shift in FY 07 <br /> through increases in both the 9462 and 9463 budgets. <br /> Shop Shift Layout <br /> 1 shift Monday -Friday 6:30 am till 3:00 pm z/z hour over lap <br /> 2°d shift Monday --Friday 2:30 pm till 11:00 pm %2 hour over lap <br /> 3`d shift Monday -Friday 10:30 pm ti117:00 am Saturday morning <br /> Customer Service Consultant -Monday -Friday. 6:15 am - 2:45 pm <br /> Parts Shift Layout <br /> Page 3 of 6 <br /> _ _ _ _ <br /> <br />