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D~~~~ Pubfic Works <br /> Maintenance Division <br /> City of Eugene <br /> Fleet and Radio Communication Services <br /> 1820. Roosevelt Blvd. <br /> Eugene, Oregon 97402 <br /> (541) 682-4$00 <br /> (541) 682-4882 FAX <br /> www.ci.eugene.or. us <br /> Date: 08/8/2005 <br /> From: Jim Glover, Fleet and Radio Communication Services Operations Supervisor <br /> Keith Nicolson, Fleet and Radio Communication Services Technical Supervisor <br /> Subject: Creation of a third (3`d) shift <br /> Goal: Reorganization of Fleet and Radio Communication Services <br /> {Change in service level) <br /> Observation: To meet our customers' demands and enhance the level of service we provide, <br /> Fleet and Radio Commurrication Services is engaged in an ongoing reorganization process. We <br /> have completed the initial stage by ad~jwsting the shifts and responsibilities of our management <br /> staff, allowing them to be more available to our customers as well as internal staff. Fleet <br /> Services needs to improve customer service through extended service hours, increased efficiency <br /> and improved access to service personnel. Fleet's hours of operation may have been adequate in <br /> years past; however, our customers' needs, like the industry in which we serve, are ever <br /> changing. As we move into the future exploring new revenue resources, customer bases and <br /> additional jobs, it is vital that we address customer needs in a more convenient manner. If we are <br /> to succeed in our endeavors, we must fulfill our commitment to provide safe and operational <br /> equipment and vehicles for our customers in an efficient manner. <br /> Findings: At Fleet Services we are continually looking for ways to remain a viable and <br /> sustainable resource for our customers and assure the longevity and efficiency of our program as <br /> <br /> well as those of our customers. During these efforts two things have become clear to us: <br /> • Many of our customers perform 24 hour operations using specialized equipment: EFD, <br /> EPD, PWM, WWTP and AIRPORT OPERATIONS. We believe that being available 24 <br /> hours a day would reduce the need in some cases. for operators to switch <br /> equipment/vehicles, which creates inconvenience and down time for minor drive-in <br /> repairs. (Police, Fire, and Sweeper Crew) <br /> • The majority of the light vehicles (cars, pick ups and vans) operated by our customers are <br /> used during the standard 8 tv 5 work schedule. This makes equipmentJvehieles more <br /> readily available after normal work hours for evening service or repair work. Performing <br /> repair or maintenance on these vehicles/equipment after hours would greatly reduce the <br /> down time fur our customers during operational hours. <br /> Page 1 of 6 <br /> <br />