New Search
Award SummaryPage 25 of 33 <br />2.4 Contractor shall send a written request to the Participant's Authorized Officer <br /> <br />regarding any proposed changes to the Participant's account. Participant shall reply in <br /> <br />writing approving or rejecting the account modification. <br /> <br /> <br /> <br />2.5 Participants shall have the option of payment by check, Warrant or Electronic Funds <br /> <br />Transfer (EFT). In order to take advantage of any prompt payment incentives, Participants <br /> <br />shall be encouraged to receive invoices electronically and make payments via Electronic <br /> <br />Funds Transfer. Payment will not be considered late if a check or warrant is post marked <br /> <br />within the time specified on Contractors invoice. If no terms are specified, Net 45 days <br /> <br />will automatically apply and acceptance of payment shall constitute a waiver of all claims <br /> <br />for late payment submitted by the Contractor. <br /> <br /> <br />2.6 The Contractor shall provide resolutions of disputed amounts and appropriate <br /> <br />adjustments to Participants accounts shall be made by the Contractor. The Contractor shall <br /> <br />provide the Participant Authorized Officer with a copy of all Contractor correspondence <br /> <br />relating to disputed transactions. <br /> <br /> <br />During the dispute process, Contractor's Account Coordinator shall provide all instruction <br /> <br />based on the nature of dispute. Contractor and Participant shall determine and agree to <br /> <br />timelines for resolution on a case by case basis. The following process shall be used in <br /> <br />dispute resolution: <br /> <br /> <br />1. The Participant notifies the Contractor of a disputed transaction. <br /> <br />2. The Contractor shall research the disputed transaction. <br /> <br />3. Contractor shall order a copy of the disputed transaction from merchant <br /> <br />4. Contractor shall forward copy of disputed transaction to Participant. <br /> <br />5. If an erroneous transaction is discovered on account of the merchant, the <br /> <br />disputed transaction shall be charged back to the merchant and refunded back to the <br /> <br />Participant. <br /> <br />6. The Participant shall not be liable for any transactions that occur after the <br /> <br />State or Participant has notified the Contractor of a lost or stolen card. Any <br /> <br />transactions occurring after notification shall be credited back to the Participant. <br /> <br />7. If the disputed transaction contains incorrect product information or incorrect <br /> <br />taxes, Contractor will work with the merchant to resolve and correct taxes. <br /> <br />8. Any other form of dispute is handled on a case by case basis. <br /> <br /> <br />2.7 Participants may also choose to pay electronically at no additional charge. Contractor <br /> <br />shall have an Electronic Fund Transfer option available for Participants. Procedures for <br /> <br />EFT transactions will be established at the time of account setup for each <br /> <br />Participant. <br /> <br /> <br />2.8 In the event the Contractor, during the Contract term, elects to designate a different <br /> <br />financial institution for the receipt of any payment made using Electronic Funds Transfer <br /> <br />procedures, notification of such change and required information specified above must be <br /> <br />received by SPO and each Participant's Authorized Officer at a minimum of thirty (30) days <br /> <br />prior to the effective date of change. Contractor's failure to provide accurate information <br /> <br />in a timely manner may delay payment of amounts otherwise properly due. <br /> <br /> <br />2.9 Contractor shall provide the option to Participant to self-manage Card issue, Card <br /> <br />delivery, cancellations or replacements through secured internet or modem access to <br /> <br />Participant's account information. The Contractors website must require user ID's, be <br /> <br />password protected, and contain industry standard security measures to prevent access by <br /> <br />non-authorized individuals. <br /> <br /> <br />Contractor shall provide Fleet Commander Online at no additional cost. <br /> <br />Fleet Commander Online shall allow Participants to view, add, cancel and <br /> <br />replace cards and personal identification numbers (PIN's) 24 hours a day, <br /> <br />7 days a week. Cards may also be cancelled via telephone, written <br /> <br />request (faxed or emailed), or electronic file. <br /> <br /> <br />Fleet Commander Online shall use an internet-based HTTPS Secured <br /> <br />Socket Layer (SSL) and support 128-bit encryption. All data transmitted shall be encrypted <br /> <br />with the strongest available industry standard SSL protocol and shall not be decrypted <br /> <br />until behind Contractor's firewall. <br /> <br /> <br />Contractor shall issue each online user with a user name and password for secure access to <br /> <br />Fleet Commander Online. <br /> <br /> <br /> <br /> <br /> <br />EXHIBIT C <br />https://orpin.oregon.gov/open.dll/showDocSummary?sessionID=1921160&disID=985529&docTy...6/10/2008 <br /> <br />