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Award SummaryPage 20 of 33 <br />Fleet Commander Online Reporting Tools (1 Hour) <br /> <br />- Inventory Reports (10 Minutes) <br /> <br />- Transaction Reports (10 Minutes) <br /> <br />- Management Reports (15 Minutes) <br /> <br />- Exception Reports (10 Minutes) <br /> <br />- Billing Reports (10 Minutes) <br /> <br />- Report Saving & Scheduling (5 Minutes) <br /> <br />Open Forum (30 Minutes) <br /> <br /> <br />The above training can be broken down into specific sections. Contractor recommends <br /> <br />providing training classes for no larger than 40 participants. <br /> <br /> <br /> <br />5.3.2 At no cost to the State or Participants, the Contractor shall develop a Fleet Credit <br /> <br />Card Implementation and Management Manual and provide each Participant sufficient <br /> <br />quantities of said Manual. The Manual shall be available electronically. <br /> <br /> <br />5.3.3 At a minimum the Manual will include the following topics: detailed implementation <br /> <br />procedures and forms, dispute procedures, account suspension and cancellation procedures, <br /> <br />card maintenance, account management procedures, payment requirements, lost or stolen card <br /> <br />procedures, toll free customer service number(s), sample statement(s) of account, <br /> <br />instructions on how to read statement(s) of account, a list (including explanations and <br /> <br />samples) of all management reports available under the cover of the Contract, and all <br /> <br />relative program management forms. <br /> <br /> <br />5.3.4 The Manual shall be approved, in writing, by the State prior to publication and shall <br /> <br />be distributed electronically within fourteen (14) days of Contract award as follows: <br /> <br /> <br />1. The State(s) Procurement Officers shall each receive one (1) copy of the published <br /> <br />Manual. <br /> <br /> <br />2. Each Participant Authorized Officer shall receive at least one (1) copy of the published <br /> <br />Manual, but may request a reasonable number of additional copies as deemed necessary to <br /> <br />distribute to key program participants in order to facilitate effective program <br /> <br />management. <br /> <br /> <br />3. The Contractor shall provide a link on its website to allow Participants to print a copy <br /> <br />of the most current version of the Manual. <br /> <br /> <br />5.3.5 At no cost to the State or Participants, Contractor shall develop and provide to the <br /> <br />Participant, an interactive CD-Rom with instructions on the use of the on-line and <br /> <br />reporting program tools. <br /> <br /> <br /> <br />Contractor will work with the State to provide a comprehensive training class for its <br /> <br />software tools that can be presented to Participants in approximately two and a half hours. <br /> <br />A full training class agenda on Contractors software tools would include: <br /> <br /> <br />Fleet Commander Online Account Maintenance Training (1 Hour) <br /> <br />- User ID/Password Creation & Site Overview (10 Minutes) <br /> <br />- Card Maintenance (20 Minutes) <br /> <br />- Vehicle Maintenance (10 Minutes) <br /> <br />- Driver Maintenance (10 Minutes) <br /> <br />- Exception & Custom Data Parameters (10 Minutes) <br /> <br /> <br />Fleet Commander Online Reporting Tools (1 Hour) <br /> <br />- Inventory Reports (10 Minutes) <br /> <br />- Transaction Reports (10 Minutes) <br /> <br />- Management Reports (15 Minutes) <br /> <br />- Exception Reports (10 Minutes) <br /> <br />- Billing Reports (10 Minutes) <br /> <br />- Report Saving & Scheduling (5 Minutes) <br /> <br />Open Forum (30 Minutes) <br /> <br /> <br />The above training can be broken down into specific sections. <br /> <br /> <br />5.4 Unique Card Features <br /> <br />- Contractor shall provide the Participants with a Fleet Card that allows enhanced <br /> <br />reporting that no other fleet card provider is able to provide: <br /> <br />- Seven Levels of Hierarchy <br /> <br />- Create Participant, Agency, Department, Sub-Department, etc., card designations <br /> <br />for highly granular report refinement <br />https://orpin.oregon.gov/open.dll/showDocSummary?sessionID=1921160&disID=985529&docTy...6/10/2008 <br /> <br />