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MEMORANDUM December 12, 1996 TO: Service Improvement Steering Committee FROM: Service Improvement Team SUBJECT: Proposal for "queue" of remaining service profiles Background When the Budget Committee adopts the service profiles presented to it in January and February, the FY98 Proposed Budget will contain 21 services in the new format. We will have completed 44% of the existing 48 services. Warren has requested we re- evaluate the service profile effort in light of BM47. He has asked us to complete the service profiles so that information presented in the service view of the budget can be consistent across categories. This memo describes our thinking on how to "queue" the remaining services. Queuing Criteria (For purposes of this analysis, we used the information included in the 9/30/96 document entitled "Ballot Measure 47 Reduction Examples ". We will adjust the actual order of profiles depending on the service reduction strategy adopted.) • Highest priority is given to those services that are either non - General Fund or for whom the impact of BM47 is less than or equal to 10 %. • The larger the service reduction, the lower the priority. This approach gives teams time to decide the impact of reductions before completing a profile. • Any service slated to be dropped within a year would no longer be in our queue. • Because they have no external customers, we recommend putting the administration services at the end of the queue. We also put Social Services, which is solely contractual money, in the fourth priority. • For planning purposes, we indicated if the service was "small ", "medium ", or "large ". Without modifying the existing process or product, service teams of "small" services can complete a profile in approximately 24 hours of team time. A "large" profile now takes between 45 and 50 hours of team time. SISC Direction Requested At the December 16 meeting: - c) N`ro • Agree or adjust SIT emphasis on completing service pro , • Modify, if desired, and adopt the Service Profile queue c Shortly thereafter: • Identify service leads and select staff teams for profiles starting with those with asterisks ( *'s). • Planning & Development: Select next project. By Mid - January: • PDD & PW: Provide SIT with specific direction on queue for remaining Priority One services (other departments are self - evident).