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e k e <br /> t <br /> is <br /> 3. System Measures. Please review the total system measures (effectiveness, efficiency, <br /> financial and customer satisfaction). Do you agree these are appropriate indicators of the health <br /> of this service? <br /> Yes _2_ No _2_ Maybe <br /> Comments or suggested changes: <br /> The first two, that is effectiveness and efficiency are well defined and quantifiable whereas customer <br /> satisfaction is a bit more amorphous. <br /> How many satisfaction survey cards did you receive over the last 12 mo. I bet the # is small: this <br /> is a poor indicator... not mathematically significant! <br /> One big personal injury case reflects a good and/or bad lawyer. <br /> Eff. Is not $ /citizen = your goal is to work on trees...measure this (% time on trees vs. Adm. vs. <br /> Training vs. Goodwill, etc.) <br /> Your goal is 3 fold =Customer focused service <br /> =Expanding, planting trees <br /> =Maintenance - preventative maintenance = less personal injury. <br /> Measure = # block to block tree pruning / wk. /mo. /yr. <br /> Measure = Hr. Working on trees / / /// everything else <br /> (Try to drive this ?# up) <br /> Measure: "customer focused service" (How about a U of O. Mkt. Dept community survey - yearly - <br /> its free build into a class curriculum) <br /> • It seems odd to measure System Effectiveness in terms of damage claims. <br /> • Operating cost per capita is a poor measure of efficiency. <br /> • I would like to see the Satisfaction Survey Card <br /> 2 <br />