New Search
Administrative <br /> EUGENE Services <br /> Service Improvement <br /> City of Eugene <br /> 860 West Park Street, Suite 300 <br /> Eugene, Oregon 97401 <br /> (541) 687 -5427 <br /> (541) 341 -5802 FAX <br /> December 9, 1996 <br /> TO: Neighborhood Leaders Group <br /> FROM: Roland Hoskins, Service Improvement Team <br /> Marge Boutell, Service Improvement Team <br /> Johnny Medlin, Maintenance Support Manager <br /> SUBJECT: Urban Forestry Service Profile Survey <br /> At your November 26 meeting, we came to you with the Urban Forestry profile. We were seeking your <br /> feedback on the policy sections of the profile outlined in the survey, in preparation for forwarding your <br /> comments to the Budget Committee. <br /> Thanks to those of you who gave us your completed surveys at the meeting. For the members who <br /> expressed interest in more information, here is a brief overview of the service profile process. If you <br /> would like additional information please call. Marge Boutell 984 -8416, Roland Hoskins 687 -5433. <br /> System map: A system map is a high -level graphical representation of the overall service and its <br /> components. When a team creates a system map, they build a common <br /> understanding of the key elements of the service. A system map illustrates the team's <br /> perception of how the service presently functions. <br /> Mission and operating principles: The mission is an inspiring statement about why the service exists. <br /> This sets the stage for further discussions about strategies, and supplies the <br /> framework for future service delivery. Teams develop a set of values, or operating <br /> principles, to guide the behavior of the service providers. The Service Improvement <br /> Team recommends that all of the people providing the service have an opportunity to <br /> offer input. <br /> Strategic issues development: Facilitators elicit team members' views of external trends (events <br /> happening outside of the service) and internal conditions, pinpointing areas that <br /> potentially need to be looked at for improvement or change. Service team members <br /> and key stakeholders may be asked to complete worksheets to broaden the <br /> perspective. Participants define the fundamental policy questions or challenges that <br /> affect the service, and recommend three to four key strategies that the service will <br /> focus on for the next two to three years. Once strategies are determined, the group <br /> identifies clear, measurable, achievable objectives (measures) with targets for each <br /> strategy. <br />