Service Profile, UF - Laserfiche WebLink

New Search

Action Taken: The ability to address this lies outside of the service boundary in that it would require non City of Eugene agencies to actively and consistently participate. The only measure of this sort currently possible was identified as a measure of the INET. This is at an operational level and was deemed not useful for the service profile process. Direction Needed from Budget Committee: N/A II. Question to the group: Do you agree the efficiency measure is a useful ratio of resources used to unit of service delivered? • Responses: Yes _0_ No _1_ Maybe _3_ Summary of Comments: It was suggested that the cost of duplication of services among different jurisdictions performing identical functions be computed. It was also suggested that not too much time be spent on analyzing the efficiency measure. Action Taken: Computing the cost of service duplication is outside of the boundary of the service and would require significant resources for analysis. No action taken. Direction Needed from Budget Committee: N/A III. Question to the group: Do you agree the customer satisfaction measure tells you how well the needs and expectations of customers are met? Responses: Yes _3_ No _1_ Maybe _O_. Summary of Comments: Sense of personal and neighborhood safety could be a customer satisfaction measure. Action Taken: This is one of the outcomes in the service profile, to which Investigations does contribute. However, changes to • this measure would not be clearly attributable to Investigations. The team chose to retain this measure as a service outcome. Direction Needed from Budget Committee: N/A IV. Question to the group: Do you agree the financial measure tells you how well financial performance targets or funding strategies are met? Responses: Yes _1_ No _1_ Maybe _2_ Summary of Comments: No suggested changes. Action Taken: N/A Direction Needed from Budget Committee: N/A 2 II -37