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EUGENE CELEBRATION SERVICE PROFILE EVALUATION <br /> 1 Strongly Agree 2 Agree 3 Disagree 4 Strongly Disagree <br /> Rank Count Questions Mean 1 2 3 4 <br /> 6 8 The Service Profile succeeds in capturing: 1.50 - <br /> The service description (narrative, historic <br /> perspective, citizen /customer input) <br /> 10 8 The strategic view (mission, outcomes, 1.13 1 <br /> operating principles, operating environment) <br /> 2 8 Key change areas for the next two to three 1.88 <br /> years (strategies, objectives, and work plan <br /> activities) <br /> 1 8 The process view (system map, core process 1.88 <br /> and system performance measures) <br /> 4 8 The service team assembled was made up of 1.63 - <br /> the right people to do this Service Profile. <br /> 9 8 The process encouraged effective 1.25 II <br /> communication a mong team members. <br /> 5 8 The process helpe our team identif the 1.50 El <br /> most important issues for us to work on <br /> 3 8 Overall, I felt that developing the profile was a 1.75 <br /> good use of my time <br /> 8 8 The facilitators were well organized. 1.38 <br /> 7 8 The facilitators engaged the group effectively. 1.38 in <br /> Instructions for respondents consisted of indicating how much they agreed or disagreed with the <br /> above statements. Of the nine possible members of the Eugene Celebration /Special Events <br /> Service Team, all responded to the survey questionnaire in July, 1996. <br /> • <br /> u -23 <br />