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COMMUNITY ARTS AND SERVICES PROFILE EVALUATION <br /> 1 Strongly Agree 2 Agree 3 Disagree 4 Strongly Disagree <br /> Rank Count Questions Mean 1 2 3 4 <br /> 9 3 The Service Profile succeeds in capturing: 1.33 <br /> The service description (narrative, historic <br /> perspective, citizen /customer input) <br /> 8 3 The strategic view (mission, outcomes, 1.33 <br /> operating principles, operating environment) <br /> 7 3 Key change areas for the next two to three 1.33 <br /> years (strategies, objectives, and work plan <br /> activities) <br /> 3 3 The process view (system map, core process 1.67 - <br /> and system performance measures) <br /> 10 3 The service team assembled was made up of 1.00 <br /> the right people to do this Service Profile. <br /> 6 3 The process encouraged effective 1.33 <br /> communication among team members. <br /> 1 3 The process helped our team identify the 2.00 <br /> most important issues for us to work on <br /> 2 3 Overall, I felt that developing the profile was a 1.67 — <br /> good use of my time <br /> 5 3 The facilitators were well organized. 1.33 <br /> 4 3 The facilitators engaged the group effectively. 1.33 M <br /> Instructions for respondents consisted of indicating how much they agreed or disagreed with the <br /> above statements. All team members responded to the survey questionnaire sent in August, <br /> 1996. <br /> • <br /> II -13 <br />