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Analysis <br /> Quantitative <br /> Frequencies were calculated for each question, broken out by department, and reported in the <br /> Appendix. Crosstabulations were used to measure the strength of associations between certain <br /> variables and to rank factors. Additionally, the survey analysis employs several indices designed <br /> to further illuminate the experiences of City of Eugene employees. Combining a set of <br /> thematically related questions into an index creates a more robust measure that can be used to <br /> analyze relationships between characteristics of the workplace and key attitudinal outcomes. The <br /> analysis included three indices. The indices and the questions they employed are: <br /> Index What it measures Questions used to build index <br /> Satisfaction Employees' overall • I have a good job. <br /> satisfaction with their jobs • I would recommend employment with the City of <br /> Eugene to a friend. <br /> • If I had it to do over again, I would choose to work for <br /> the City of Eugene. <br /> Engagement Employees' sense of • My co- workers seem committed to doing quality work. <br /> connection to and • I have a good friend at work. <br /> identification with their • I feel like my supervisor cares about me as a person. <br /> work and their workplace. • My supervisor has discussed my performance with me <br /> Based on the Gallup in the last year. <br /> Organization's Engagement • I have the materials and equipment I need to do my job <br /> Index, the associated well <br /> questions are modified • I know what is expected of me in my job. <br /> from the Gallup Q12 • At work, my opinions seem to count. <br /> identified by Buckingham • I have had opportunities to learn and grow at work in the <br /> and Coffman (1999).1 last year. <br /> • Someone at work encourages my professional <br /> development. <br /> • I have received recognition or praise for doing good • <br /> work in the last month. <br /> • At work, I have the opportunity to do what I do best <br /> every day. <br /> • The City's role in the community makes me feel that my <br /> job is important. <br /> Efficacy Employees' sense of their • At work, my opinions seem to count. <br /> ability to make a positive • The work I do makes a difference. <br /> their City's <br /> r nce through the • fits into the Cit <br /> diffe e g I understand how the work I do y <br /> efforts mission. <br /> • My job uses my talents well. <br /> Qualitative <br /> Responses to open -ended questions were analyzed for common themes, then the comments were <br /> coded by theme and counted. The narrative was written to reflect, in order of frequency of <br /> mention, the most important themes to emerge. Representative verbatim quotations were used in <br /> the narrative to illustrate and illuminate those common themes. <br /> ' Buckingham, M. and Coffman, C. First, Break All the Rules: What the World's Greatest Managers Do Differently. <br /> New York: Simon & Schuster, 1999. <br /> 5 <br />