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■rr■■rmrow <br /> Many respondents asked for better work space, looking for more room or "a quieter work space." <br /> Noise and distractions were a concern for many; one respondent described the current work <br /> space as "full of distraction and difficult to work in." Another noted that "the cubicle <br /> environment, because of noise from others, reduces my productivity. <br /> A number of respondents said they felt that their effectiveness would be improved with more <br /> staff. A common complaint was "too much to do with too few people," and some worried about <br /> not having "adequate staff to deliver quality customer service." Of particular interest to some <br /> was "more support staff" because some respondents feel "they are stretched too thin." <br /> Additional training was another common desire, including computer and software training <br /> (including software that is not supported by ISD) and job - specific training. Of concern to some <br /> was equitable access to outside trainings: "Only the supervisor goes currently," said one <br /> respondent. Another suggested that managers "make outside training available to everyone in the <br /> work group." <br /> "Better" and "faster" computers were desired by some, as were laptops. "Additional software <br /> when needed" was mentioned by others, who expressed frustration at making do without <br /> specialized software such as graphic design programs: "I do a lot of graphics work and the <br /> `paint' program is limiting and takes two -three times longer to use." <br /> "Better communication" was suggested by some, including both "top -down and between <br /> departments." <br /> Some respondents were critical of their supervisors' skills or behaviors, suggesting that "more <br /> effective leadership" was needed. One sought "a supervisor who is able to do the duties assigned <br /> to him" while another wished for "a supervisor who had better people skills and was able to <br /> communicate better." <br /> 18 <br />