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Responses to open -ended question: "Which aspect of your job do you find most satisfying?" <br /> Providing service to the public was the aspect of their jobs most often cited by respondents as <br /> most satisfying, followed by interacting with colleagues and the public and solving problems. <br /> Respondents most often reported that "being able to help people" was the most satisfying aspect <br /> of their work, commenting on how they valued "providing good customer service." <br /> Interacting with co- workers was the most satisfying part of many respondents' jobs, who praised <br /> their "dedicated and skilled colleagues." Working with the public was key for a number of <br /> respondents, who commented on the "challenging and interesting interaction with the public" <br /> and the pleasures of "answering questions and inquiries for information." <br /> Problem - solving and troubleshooting were frequently mentioned as satisfying by respondents, <br /> who spoke fondly of "creative problem - solving" and "looking for the right answers." <br /> Responses to open -ended question: "Which aspect of your job do you find least satisfying?" <br /> Dealing with dissatisfied or angry members of the public was most often cited as the least <br /> satisfying aspect of respondents' jobs, followed by attending meetings, doing paperwork, and <br /> dealing with a difficult supervisor. <br /> Respondents expressed frustration with "dealing with negative or angry people" and fielding <br /> "public complaints about things that are beyond our control." Some described a sense of <br /> impotence about "dealing with complaints which I have limited authority and influence to <br /> address," and struggle with "working with citizens who distrust/dislike the City and therefore <br /> distrust/dislike me because I represent it." <br /> Many respondents said they did not enjoy attending meetings. Some expressed frustration with <br /> "meetings that seem to be less than useful for my day -to -day work" or that "lack structure, <br /> purpose and meaning." Another common complaint was "too much paperwork." <br /> Dealing with difficult supervisors was challenging for a number of respondents, whose <br /> complaints ranged from "micro- management" to lack of "acknowledgment of hard work and <br /> contribution." <br /> 4 <br /> 10 <br />