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s . <br /> o <br /> ,4A!? NN Workplace Expectations for Everyone March 1997 <br /> These Workplace Expectations are an understanding of how we demonstrate the Department's <br /> workplace values on a daily basis. We are all responsible for knowing, understanding and <br /> following these expectations at work. We are committed to doing our best according to our <br /> abilities and we will strive for excellence. <br /> COMMUNICATION <br /> Promote Open We will promote open communication and provide exemplary <br /> Communication and customer service to our co-workers, supervisors and the public <br /> Provide Exemplary by: <br /> Customer Service <br /> 1) Providing prompt, courteous and responsive customer service <br /> internally and externally that includes friendly, caring service; <br /> flexibility; problem solving; and rapid recovery from mistakes; <br /> 2) Returning calls and answering correspondence promptly. <br /> 3) Providing accurate and complete information in response to <br /> requests as soon as possible; <br /> 4) Working cooperatively with others on common issues, to achieve <br /> mutual goals; <br /> 5) Discussing job concerns with our co- workers and supervisors in an <br /> effort to resolve them before they become problems; <br /> 6) Listening to and respecting the view points of others; <br /> 7) Verifying the accuracy of information through the appropriate <br /> supervisory channels or established work team channels; <br /> 8) Treating all people we meet in the workplace with dignity and <br /> respect, and refraining from the use of insulting, <br /> threatening, or otherwise offensive language; <br /> 9) Following the supervisor's direction, recognizing that our input is an <br /> important factor but the supervisor's decision is ultimately followed; <br /> 10) Maintaining and exhibiting a positive, "can -do" attitude toward our <br /> job and the people we work with; <br /> 11) Representing to the public in good faith the adopted or official <br /> position of the Department on an issue; and <br /> 12) Understanding and distinguishing between our roles and <br /> responsibilities as Department employees and our roles as citizen <br /> volunteers in order to avoid any appearance of conflict of interest. <br /> Page 2 D -04 <br /> .5 • <br />