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LEVEL 3 / OPTION SPECIFIC QUESTIONS <br /> In order to understand implications for service change, for each viable option identified in Level 2, answer <br /> all the following questions that apply. The intent is to further vet options by exploring seven key areas: <br /> 1. Legal/Policy Federal, State or Local laws, ordinances, administrative orders or adopted policies that either <br /> direct what the service is or outcomes required or establish conditions that limit or affect delivery of service. <br /> Are there legal considerations that limit or prohibit service changes? <br /> Statutory / Regulatory / Contractual (Labor Agreements or Other) <br /> Financial (Purchasing, Fund Restrictions, Endowment Restrictions) <br /> Are there value /policy considerations to be understood about this service, e.g., EMS, APPM, FPMP, <br /> Required Internal Training, others. <br /> 2. Risk Possible negative outcomes when evaluating this service; such as, Financial, Legal (Litigation), <br /> Health & Safety, Environmental, Political <br /> What is the risk of non - performance or faulty product /service? <br /> Who bears the risk? Can it be shifted or shared? <br /> What is the benefit for sharing or shifting risk? <br /> Should the City retain the capacity to provide the delivery of this service in the future? Why? <br /> What is the risk to returning to the initial delivery of service? <br /> What are the specialized knowledge, tools and skills associated with this product/service that the City <br /> should maintain? <br /> How does this change impact Emergency Services, Public Safety, community or environmental health? <br /> 3. Customer Groups and/or individuals directly receiving this service. <br /> When faced with making a change in the service /product, what effect will it have on the ability to meet <br /> existing customer needs? <br /> What ability does the customer have to be involved in ongoing design, decisions and delivery of this <br /> service? <br /> 4. Market Groups and/or individuals who are capable of providing the product/service. <br /> How many service providers exist? Who are they? <br /> What is their capacity and ability to respond to providing the product/service? <br /> 5. Costs A qualitative definition of general categories related to costs, not specific dollar amounts. (Costing <br /> model will determine these details once specific options are agreed upon.) <br /> Are there ongoing savings or revenues? Define the potential savings. Define potential revenue streams. <br /> What types of start-up, transition or new ongoing costs are anticipated? <br /> What categories of costs will remain if we change this service? <br /> What are the cost impacts of this change to other parts of the City organization? <br /> 6. Employees Regular full -time, part-time or limited duration City of Eugene employees. <br /> What will the impact be on employees? How can we enhance or mitigate this impact? <br /> What will be the effect on employees who are not part of the service? <br /> 7. Service Management Service Management covers the key decisions regarding control of service <br /> delivery. It also includes the planning, directing, oversight and evaluating of activities. <br /> What controls must be maintained by the City to manage critical service quality and outcomes? <br /> How will the City maintain these controls and outcomes under this option? <br /> 3 <br />