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LEVEL 1 / SERVICE DESCRIPTION QUESTIONS <br /> The purpose of this part of the assessment is to create a clear picture of the current service. After <br /> describing the service and reasons for looking at service improvements or alternative delivery methods, <br /> answer all the questions in Level 1 that apply to the current service. <br /> »Clearly define the service or product being considered for change <br /> »Why is the service or product being considered for change? (e.g. cost, quality, customer request, legal <br /> mandate change, time constraints, by whom, etc.) <br /> • Do you have quantifiable measures for this product or service? <br /> • What are the quantifiable measures of this product /service? <br /> • What are the Direct Services, Direct Cost + Indirect Cost. (Current budget actuals) <br /> • Are there legal frameworks that define this service? <br /> Statutory / Regulatory <br /> Contractual (Labor or Other) <br /> Financial; Purchasing, Fund Restrictions, Endowment Restrictions <br /> • What is the expectation of ongoing service and support? <br /> Level of Service <br /> Volume <br /> Quality of Service Required <br /> Cycle Time <br /> Volume per (timeframe) <br /> • Who is the customer? <br /> • What level of customer standard is expected? <br /> • Are there other persons, groups, employees or organizations that support or are supported by this service <br /> that would be affected? Who are they? <br /> • What other service providers or organizations can we benchmark against? <br /> • In addition to the customers, who are other users or recipients of this service /product? <br /> • Who pays for this service /product? <br /> • What is the degree to which the City will be negatively impacted due to service interruption? <br /> • Is this service linked to Emergency, Public Safety, Environmental or Community Health operations? <br /> • Are there specialized knowledge and skills associated with this product/service? Describe them. <br /> • What is the expected life cycle of this knowledge or skill? <br /> • What is the life cycle or longevity of the product/service? <br /> • Are there material or service standards? Describe them. <br /> • Other Input <br /> • <br /> LEVEL 2 / SERVICE DELIVERY OPTIONS <br /> Based on the definition of the service or product and the reasons for considering a change, identify all <br /> options based on the Level One Assessment. Draft a short description of why each option is potentially <br /> feasible or not. <br /> • Maintain service as is (keep as is with normal ongoing improvements) <br /> • Internal service improvement <br /> • Service change through a partnership with another agency <br /> • In- source Service <br /> • Outsource service <br /> • Eliminate service <br /> • Other 2 <br />