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surface water into the Willamette <br /> River and Amazon Channel. <br /> Service Team Values <br /> SERVICE TRENDS AND <br /> ISSUES The service team responsible for delivering <br /> the stormwater service to the citizens of <br /> In recent year several trends Eugene undertake their work and approach <br /> have caused the City to re- the delivery of the service based on the <br /> evaluate its stormwater program: following values: <br /> INCREASING STORMWATER o We are committed to providing an <br /> VOLUME -- As the Eugene integrated management approach that <br /> urban area has grown, the balances the multiple objectives of clean <br /> number of surfaces that do not water, flood control, and natural resources. <br /> absorb stormwater (rooftops, <br /> streets, parking lots) have also o We provide stormwater service delivery that <br /> grown. Water that would protects both the built system and the natural <br /> otherwise have soaked into the environment. <br /> ground must be channeled away <br /> from homes, businesses and o We believe the best way to meet Eugene's <br /> streets. The net result is an stormwater and natural resource goals is by <br /> ever - increasing volume of water enhancing community stewardship through <br /> that must be managed by the citizen involvement, education, and positive <br /> storm drain system. working partnerships. <br /> AN AGING SYSTEM — Many of o We believe open communication with <br /> the pipes that make up the city's citizens and with each other is the best way to <br /> stormsewer system were find creative and innovative solutions that <br /> installed many years ago and protect and enhance Eugene's waterway <br /> are requiring greater frequency systems. <br /> of repair or complete renovation. <br /> o We strive to be responsive to customer <br /> CHANGING DEMANDS ON requests and changing expectations. <br /> THE SYSTEM -- Increasing <br /> development throughout the City o We strive to balance environmental <br /> is creating increased concerns and growth issues to ensure a safe <br /> maintenance and storm drainage environment and a prosperous community. <br /> demands. While the City <br /> continues to meet U.S. Corps of o We strive to provide efficient and cost - <br /> Engineer requirements to ensure effective service. <br /> a grade _ flood insurance <br /> rating, the city's current storm <br /> drain system is increasingly <br /> unable to manage changing <br /> demands on the system. Open <br /> storm drains located within <br />