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Inspection, Enforcement, Monitoring <br /> Division/ :';: Division/ <br /> FY 95 Section/ Section/ <br /> Output Work Unit Wotk Unit <br /> Multi -Year Strategies FY 95 Tasks Target Lead 'i Assist Source <br /> o Reduce the incidence and damage resulting <br /> from hazardous spills & illegal dumping. <br /> - Clean up polluting spills/dumps. 1) Develop an on call team. date? MaintI_/ <br /> 2) Coordinate spill response and mitigation # spills with Maint/ / <br /> with fire units and HAZMAT. coord. response <br /> 3) Develop joint DPS -PW response procedures. Procedures Maint/_/ <br /> 4) Research and revise documents regarding Revised Maint/_/ <br /> spill response and illegal dumping programs. documents <br /> 5) Develop cooperative agreements with Cooperative Maine/ / -� • <br /> relevant agencies. Agreements <br /> - Strengthen enforcement for illicit connections/ 1) Review and Modify existing code Code YNN /_/ <br /> modifieafons.> <br /> discharges 2) Review Enforcement actions and implement Fine authority.. W W /_ <br /> authority to issue fines. Develop enforcement - elf. Manual : WW / <br /> manual. <br /> - Improve Field Screening for illicit connections/ 1) Develop a field screeriinghnvestigations Manual . WVV/_ /_ <br /> discharges manual. <br /> 2) Coordinate activities and information sources date? W W / ^ !_ <br /> for detecting illicit discharges. <br /> 3) Develop a full screening/investigations # Training WW/ > / <br /> training program. Sessions <br /> - Monitor Industrial Facilities 1) Coordinate w/ DEG on a strategy for Date? . WW /_I <br /> inspecting & monitoring industries regulated <br /> by NPDES permits. <br /> 2) Develop an industrial monitoring plan. Date? W W /_. / ' <br /> 3) Develop database to track industrial users. Date? W I_ 1 <br /> • <br /> HOW WELL ARE WE DOING? <br /> Inspection, Enforcement, Monitoring staff will track the following indicators during FY 95 to assess effectiveness. efficiency, and customer satisfaction. <br /> Performance targets for these indicators will be established in FY 96. <br /> Effectiveness (Intermediate Outcome) Indicators Efficiency Indicators (cost per output or outcome) Customer Satisfaction Indicators <br /> # of improper discharges corrected <br /> # of enforcement actions % of customers pleased or very pleased with <br /> quality of service (accessibility, timeliness, <br /> staff attitude, resolution of problem) <br /> Benchmarking <br /> Comparisons to other communities will be <br /> made in future years. <br /> • <br /> (a:jvc:pw4:fy95sw)07/21/94 <br /> • <br />