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are learning of service availability through neighbors or newspaper articles. Regardless <br /> of the reason, as of June, 1989, the Section had a backlog of 154 requests, representing <br /> 303 trees and approximately 1,678 hours of work. (Appendix 3) Community customers <br /> who call today with pruning or removal requests can expect to wait six to twelve <br /> months for service. <br /> We believe the trend for the future is for continuing increases in work requests. As <br /> trees planted in recent years mature, pruning will be required. The Council has direct- <br /> ed staff to prepare for an annexation election in the River Road area. This area <br /> contains many miles of streets with mature trees which have had no regular main- <br /> tenance. Given this increase in workload, the work group identified a number of issues <br /> which are critical to the Section's ability to manage its work. <br /> ISSUES & STRATEGIES <br /> 1. Annual Work Ilan <br /> One of the first issues to emerge from the sessions was the need to begin looking at <br /> the work from an annual perspective. The Section acknowledges the need to balance <br /> routine treework, known annual tasks and unpredictable special requests. With limited <br /> staff resources, it is important to identify approximately how many hours are available <br />