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GAPS Home Page Page 6 of 13 <br /> 20. What happens if my bank account information needs to be changed? <br /> Click on the 'Bank Account Management' button on the Main screen to <br /> change any bank account information. Remember to click the 'I accept, <br /> update' button at the bottom of the Bank Account Management screen. <br /> NOTE: Updating bank account data through the Refund function, does not <br /> update the bank account data for receipt of payment requests in GAPS. <br /> 21. When will the refund appear in GAPS? <br /> After an electronic refund has been initiated, grantees should expect to see <br /> the refund posted to GAPS within two business days. <br /> 22. How can a Grantee obtain reports of its refunds? <br /> The grantee information is available on -line. The grantees can produce a <br /> report by clicking on the 'Reports' button in GAPS. Refund information will <br /> not be available in GAPS for at least two business days. <br /> 23. How can I get additional information? <br /> At anytime while in the Refund system, you may click on the 'Help' button to <br /> receive additional information or contact the Helpdesk at 1- 888 - 336 -8930. <br /> 24. Can a Direct Loan recipient use the Electronic Refund function? <br /> Yes, Direct Loan recipients can initiate electronic refunds. Additionally, a <br /> grantee /payee of a Direct Loan can return funds via check to: <br /> Direct Loan Origination Center, ATTN: Excess Cash, P.O. Box 2011, <br /> Montgomery, AL 36102 -2011 <br /> TOP <br /> T <br /> . . . . <br /> REPORTING TO ED <br /> 25. How can the grantee /payee obtain reports of its expenditures? <br /> The grantee /payee information is available on -line. The grantees /payee can <br /> produce a report covering a specified time period while it is on -line by <br /> clicking on the Reports button. Grantees /payees without Internet access can <br /> call the GAPS Payee Hotline and a report will be mailed or faxed. <br /> 26. What are the reporting requirements? <br /> The Single Audits performed will require the statement of activity from <br /> GAPS to be audited. There will be no other reporting requirements. The <br /> statement of activity will report on all activities such as drawdowns, refunds, <br /> returns, adjustments, etc. <br /> http: / /e- grants.ed.gov /gapsweb /faq.htm 5/29/2002 <br />