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<M '% H .~ <br />April 15, X009 <br />Mr. Steve tans <br />City of Eugene <br />Public ars I~epaartrnent <br />18~D Roosevelt <br />Eugene, OR X7401 <br />Dear ~. Stone; <br />VIIWVII, rJ ~ ~ (~ C1'1 <br />The City of Eugene is an important merr~ber of the growing CABS w~RK family. since we are related, <br />the RJR Client and Support Services division would like to continue to atify your info~at~onal needs. <br />Our minion ~s clear -'ta support CABS wORK user' i~ a1 phaaea of implementation and use of the <br />system„ we are co~.m.itted to helping you achieve your objectives with CABS wOR.S i In order to <br />achieve this goal, ~ need your help, <br />Our records indicate that your CAS wORK ll~aintenance and support Agreement will expire o~ .lone <br />l; 2049. Attached is a copy ofyou~ CASS FORKS 1Vlaintenance and Support Agreement for your <br />records. Also included with this letter is an invoice that will alloy you to renev~ your an~.ua~ agreement <br />and enure that your support continues uninterrupted. Please process the invoice. <br />why should you renew your Maintenance and support Agreement? <br />The Benefits You will R~civc <br />* 1~`R~E Semiannual l~odu~c updates to your version of CA~~ wORK~ <br />~ Unlimited Toll~Free TechnicaX SupportF You can tal1~ to RJN Technical Support Representatives <br />between 5:40 Ali to 5:00 PSI CST, Aar questions, discuss issues, or receive da~ect "O~VW~`O„ <br />~natruct~ons <br />* Problem resolution o~ assistance through an Internet connection. using Cit~ia~ CoToyPC ar Citrix <br />CoTo.Assist. <br />The RAN Client 1Vlanaen~er~t team is ready to help you satisfy your informational needs. If you have any <br />questions regarding the maintenance and support agree.en~t prarat~, please call me at your convenience. <br />1-800~227~7835. <br />Very truly yours, <br />RJN CROUP, IN~ <br />:~ <br />.. . <br />.. <br />Scott Reb.an <br />Principal <br />