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0 0 <br />which City disputes in good faith, provided that City pays for all non-disputed items and <br />takes commercially reasonable action to resolve the dispute. <br />4. Equipment.. Contractor shall provide all materials, equipment, tow trucks, supplies or <br />other items required for performance of the Services. <br />5. Contract Administration. Each party designates the following as its representative for <br />purposes of notice pursuant to paragraph 23, and for purposes of administering this <br />contract: <br />Contractor: Tim Baumgartner <br />T & M Tow, Inc. <br />P.O. Box 11401 <br />Eugene, OR 97440 <br />City: Keith Nicolson <br />City of Eugene Public Works Maintenance <br />1820 Roosevelt Blvd. <br />Eugene, Oregon 97402 <br />Either party may change its designated representative by giving written notice to the other <br />as provided in paragraph 23. <br />6. Performance of Services. Contractor shall perform the Services with a high degree of <br />professionalism consistent with industry standards, and shall at all times during the term of <br />this contract strictly comply with the following requirements: <br />6.1 Supervision. Contractor shall designate a full-time qualified supervisor of <br />Contractor's performance of the Services, who shall have full authority to act for and <br />on behalf of Contractor. The supervisor shall be available during regular business <br />hours. At all times during the supervisor's absence, a designated subordinate shall <br />be in charge and available to the City. <br />6.2 Personnel. Contractor acknowledges the high degree of importance City places on <br />the behavior, appearance and service performed by Contractor and its personnel. <br />Contractor's personnel shall at all times be neat, clean and courteous, and <br />Contractor shall not permit its employees or agents to conduct themselves in a loud, <br />noisy, boisterous, offensive or objectionable manner. Upon objection from City <br />concerning the conduct, demeanor or appearance of any of Contractor's employees <br />or agents, Contractor shall forthwith take all steps necessary to remove the cause of <br />the objection. Upon the employee's or agent's failure to immediately and properly <br />correct his or her conduct, Contractor shall promptly cause his or her job assignment <br />under this contract to be terminated. <br />6.3 Security. Contractor will comply with all of City's security policies and procedures. <br />All Contractor's tow truck personnel must pass a Eugene Police Department <br />Background Check. <br />6.4 Hours of Performance and Staffing. Contractor shall perform the Services <br />according to the fee schedule on the attached Exhibit B and provide sufficient <br />Non-Facility Trade Service Contract-Page 2 <br />(Revised December 1997) <br />