New Search
r ° n group <br />%-1 JL <br />Excellence through Ownership <br />March 30, 2007 <br />Mr. Steve Stone <br />City of Eugene <br />Public Works Department <br />1820 Roosevelt <br />Eugene, OR 97401 <br />Dear Mr. Stone: <br />www.rjn.com <br />The City of Eugene is an important member of the growing CASS WORKS family. Since we are related, the <br />RJil Client and Support Services division would'like to continue to satisfy yaur informational needs. Our <br />mission is clear -'to support CASS WORKS users' in all phases of implementation and use of the system. We are <br />committed to helping you achieve your objectives with CASS WORKS! In order to achieve this goal, I need <br />your help. <br />Our records indicate that your CASS WORKS Maintenance and Support Agreement will expire on June 1, 2007. <br />We have provided two copies of the CASS WORKS Maintenance and Support Agreement for your inspection <br />and approval. Please sign both copies of the agreement. Retain one copy for your records and mail the other to <br />RJN. <br />Also included with this letter is an invoice that will allow you to renew your annual agreement and ensure that <br />your support continues uninterrupted. <br />Why should you renew your Maintenance and Support Agreement? <br />The Benefits You Will Receive <br />FREE Semiannual Module updates to your version of CASS WORKS. <br />Unlimited Toll-Free Technical Support. You can talk to RJN Technical Support Representatives between <br />8:00 AM to 5:00 PM CST. Ask questions, discuss issues, or receive direct "HOW-TO" instructions. <br />Problem resolution or assistance through an internet connection using Citrix GoToMyPC or Microsoft <br />Remote Desktop Connection. <br />The RJN Client Management team is ready to help you satisfy your informational needs. <br />If you have any questions regarding the maintenance and support agreement program, please call me at your <br />convenience. 1-800-227-7838. <br />Very truly yours, <br />RJN GROUP, INC. <br />Jan Miller <br />Client Support Representative <br />