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200 West Front Street <br />R1N GROUP, INC. Wheaton, IL 60187 <br />A ,-E iployee-Owned Firm <br />630.682.4700 <br />Engineering Consulting and fax 630.682.4754 <br />• Information Technology Services <br />www.rjn.com <br />March 12, 2004 <br />Mr. Stetic Stone <br />City of Eugene <br />Public Works Department <br />1820 Roosevelt <br />Eugene, OR 97401 <br />Dear Mr. Stone: <br />The City of Eugene is an important member of the growing CASS WORKS family. Since we are related,- the <br />RJN Client and -Support Services division would like to continue to satisfy your infrastructure needs. Our <br />mission is clear -'to support CASS WORKS users' in all phases of database implementation, application, and <br />growth. We are committed to helping you achieve your objectives with CASS WORKS! In order to achieve this <br />goal, I need your help. <br />Our records indicate that your CASS WORKS Maintenance and Support Agreement will"expire on June 1, <br />2004. We have provided two copies of the CASS WORKS Maintenance and Support Agreement for your <br />inspection and approval. Please sign both copies of the agreement. Retain one copy for your records and mail <br />the other to RJN. <br />Also, included with this letter is an invoice that will allow you to renew your maintenance and ensure that your <br />support continues uninterrupted. <br />Why should you renew your Maintenance and Support Agreement? <br />The Benefits You Will Receive <br />• FREE Semiannual Module updates to your version of CASS WORKS. <br />• Unlimited Toll-Free Technical Support. You can talk to RJN Technical Support Representatives between <br />8:00 AM to 5:00 PM CST. Ask questions, discuss issues, or receive direct "HOW-TO" instructions. <br />• Problem resolution through PcAnywhere remote connection or dialup connection <br />The RJN Client Management team is ready to help you satisfy your informational needs. <br />If you have any questions regarding the maintenance and support agreement program, please call me at your <br />convenience. 1-800-227-7838. <br />Very truly yours, <br />RJN GROUP, INC. <br />91a,_ 1-41--) <br />Jan Miller <br />Client Support Representative <br />