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• • <br />rinarou'D <br />Excellence through Ownership <br />4. RESPONSIBILITIES OF CLIENT <br />www. rjn com <br />1 <br />As a condition to this Maintenance and Support Agreement, Client agrees to <br />provide on-site support for the System from client personnel, information systems <br />staff or local third party contractor. Minimal responsibilities of this individual are: <br />a) The Client shall notify RJN immediately of any Program malfunction. <br />The Client shall allow RJN required access via remote internet <br />connection or backup of the program files and data (Oracle export). <br />b) Coordinate upgrades of system hardware, network connectivity and <br />operating systems with RJN Technical Support to ensure compatibility <br />with installed version of CASS WORKS, Oracle RDBMS, and other <br />operational components. For Oracle RDBMS support that is provided <br />directly from Oracle Corporation (Full Use licenses), this coordination <br />will include RJN Technical Support, Client's support personnel, and an <br />Oracle support representative. <br />C) Maintain and keep current support for the Oracle RDMBS through either <br />RJN Group (Application Specific licenses) or with Oracle Corporation <br />(Full Use licenses). <br />d) Maintain and keep current support contracts or provide internal support <br />for system and network operating systems, utility software, network, <br />personal computer systems and network server hardware. This includes <br />workstation.and server protection for power interruption and software <br />virus protection. <br />e) Perform backup and restore procedures of operating system, <br />configurations, and application software. This includes consistent and <br />regular backups and exports of the Oracle RDBMS and system files <br />according to the instructions and directions of RJN Technical Support. j <br />f) Monitor and adjust database performance, available disk space and <br />security. Other Database Administration Duties include but are not <br />limited to: <br />• controlling and monitoring user access to the database <br />• enrolling new users and maintaining system security <br />• planning for backup and recovery of database information <br />• maintaining archived backups <br />• modifying the database structure as directed by RJN Technical Support <br />or Oracle <br />01 <br />