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e <br />ringroub <br />Excellence through Ownership <br />April 1, 2010 <br />Mr. Steve Stone <br />City of Eugene <br />Public Works Department <br />1820 Roosevelt <br />Eugene, OR 97401 <br />Dear Mr. Stone: <br />www.rjn.com <br />The City of Eugene is an important member of the growing CASS WORKS family. Since we are related, <br />the RJN Client and Support Services division would like to continue to satisfy your informational needs. <br />Our mission is clear -'to support CASS WORKS users' in all phases of implementation and use of the <br />system. We are committed to helping you achieve your objectives with CASS WORKS! In order to <br />achieve this goal, I need your help. <br />Our records indicate that your CASS WORKS Maintenance and Support Agreement will expire on June <br />1, 2010. Attached is a copy of your CASS WORKS Maintenance and Support Agreement for your <br />records. Also included with this letter is an invoice that will allow you to renew your annual agreement <br />and ensure that your support continues uninterrupted. Please process the invoice. <br />Why should you renew your Maintenance and Support Agreement? <br />The Benefits You Will Receive <br />• FREE Semiannual Module updates to your version of CASS WORKS. <br />• Unlimited Toll -Free Technical Support. You can talk to RJN Technical Support Representatives <br />between 8:00 AM to 5:00 PM CST. Ask questions, discuss issues, or receive direct "HOW -TO" <br />instructions. <br />• Problem resolution or assistance through an internet connection using Citrix GoToMyPC or Citrix <br />GoToAssist. <br />The RJN Client Management team is ready to help you satisfy your informational needs. If you have any <br />questions regarding the maintenance and support agreement program, please call me at your convenience. <br />1- 800 - 227 -7838. <br />Very truly yours, <br />RJN GROUP, INC. <br />Scott Rebman <br />Principal <br />