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<br /> <br /> <br /> <br /> <br /> <br />August 11, 2010 <br /> <br />CONTACT: <br />Jim McLaughlin, Public Works Maintenance Director AIC, 541-682-4912 <br /> <br />From Public Information Section, 541-682-5523 or 541-954-2938 <br />FOR IMMEDIATE RELEASE <br /> <br /> <br />Public Works Expands Online Options for Requesting Services <br /> <br />Reporting obnoxious vegetation, describing debris in a bike lane or requesting to be <br />notified when your street is scheduled to be swept is now as easy as pushing a button. <br />The Eugene Public Works Department has added three new request-for-service <br />applications – bike lane service, street sweeping notice and vegetation service -- to its web site. <br />The new services are in addition to previously created online applications to report a pothole, <br />request leaf delivery (during leaf season) and report graffiti. <br />The goal of the computer project was to find areas where customer service could be <br />enhanced with web-based request applications. The current suite of online service requests <br />reflects some of the most frequent calls received by Public Works at its Roosevelt Yard <br />operations center. <br /> “Right now we’re focusing on a small but important group of services,” said Justin <br />White, the systems analyst who developed the applications for Public Works. “In the future there <br />is definitely potential to expand to other areas to give our customers 24-7 access to our service <br />system.” <br /> All of the service request applications use a map-based system. Customers enter a <br />street address to generate a marker “pin” for a specific location (on most of the applications the <br />“pin” can be dragged to an even more exact location). The customers fill in an easy online form <br />specifically created for each service type. The final step is to click the “submit” button, which <br />automatically sends the request to the correct work group for that type of service. <br />To access the online services, go to www.eugene-or.gov/pw and look for the service <br />icons. Or e-mail Public Works Maintenance at pwmaintenance@ci.eugene.or.us. <br /># # # <br /> <br /> <br />Public Works Administration ● City of Eugene ● 101 E. Broadway, Suite 400, Eugene, OR 97401 <br />Phone 541-682-8421 ● Fax 541-682-6826 ● www.eugene-or.gov/pw <br />