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Satisfaction with City Services <br />Over three-quarters of respondents (79%) are very satisfied or somewhat satisfied with the <br />overall level of services provided by the City of Eugene in 2004, similar to numbers reported. in <br />the last two years. <br />2004 2003.2002 2001 2000 1999 1998 1997 1996 1995 <br />Very satisfied 22% 25% 28% 31% 32% 39% 28% 30% 35% 31% <br />Somewhat satisfied 57% 49% 50% 56% 53% 46% 51% 54% 49% 45% <br />Somewhat 16% 12% 12% 7% 6% 7% 13% 10% 7% 11% <br />dissatisfied <br />Very dissatisfied 4% 7% 5% 2% 4% 4% 5% 4% 6% 10% <br />Don't know 1% 7% 5% 4% 4% 3% 4% 2% 3% 3% <br />TOTAL: Very / <br /> <br />somewhat satisfied 79% 74% 78% 87% 85% 85% 79% 84% 84% 76% <br />People with income $35,000-$50,000 are the most satisfied overall. People with incomes under <br />$15,000 and those with incomes over $100,000 are the least satisfied with the overall level of city <br />services. Homeowners and renters alike are satisfied with the overall level of city services while in <br />2003, renters were more likely than homeowners to say they were satisfied. Respondents who <br />identified themselves as Asian and respondents who identified themselves as American Indian <br />are more likely than others to say they are very satisfied with the overall level of city services. <br />OREGON SURVEY RESEARCH LABORATORY, UNIVERSITY OF OREGON <br />CITY OF EUGENE, FEBRUARY 2005 Page 16 <br />